From websites to ‘digital’ and beyond

Looking back: the emergence of ‘digital’

Applying the culture, practices, processes and technologies of the Internet-era to respond to people’s raised expectations.

Looking forward: the end of ‘digital’?

to revolutionise how we tackle social and environmental issues in the UK: reshaping organisations to be more responsive to the communities they serve; more resilient; and more collaborative in the creation and scaling of solutions.

Some of the aspects of digital maturity, as described in the digital maturity matrix (leadership and strategy; expertise and capacity; technology; service design; content; communications and campaigns; data and insight; security and data protection)

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